Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received. In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service...

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The Future of Communications - Voice Over Internet

Jill Meluson

When was the last time that you were able to make a long-distance call for free? If you said "never", you probably have not been introduced to VOIP or Voice Over Internet Protocol. But, is this new technology as efficient as its counterpart, analog telephone service?

Since the demand for world-wide communication has grown, the internet has become the most popular way of communicating. Although Communication via e-mail seemed to be the cheapest way to do business with those overseas, it wasn't always the most effective.

If analog phone service was always cost effective, we probably would not have to wait for someone to open their inbox and hit reply. Still, verbal communication is the best way to build strong relationships and eventually, "close the deal". VOIP service is a cost effective as e-mail and as effective as its alternative, the analog phone service.

When compared to analog phone service, VOIP is cheaper and has the same quality of service. Since VOIP uses a single network to transfer voice and data, the overall cost per call is cheaper to the service provider then using two separate networks.

When voice and data are transferred together on a single network, the service providers only need to build and maintain one network, thus hire less staff. These companies have also learned to manage both voice traffic and data applications correctly to reduce any sacrifice in quality.

Although there is a monthly charge for the service, VOIP phones cost about the same as a regular business phone. With all of its benefits, VOIP should take the place of analog telephone service within a few years.

About the author:
About the author:
Jill Meluson is the Marketing Director for TelephoneIsland.com which is a subsidiary of Grand Slam Telecommunications. For more on VOIP and business communications please visit http://www.telephoneisland.com


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It seems like technology is headed for a massive telephone change over. The traditional Public Switched Telephone Network (PSTN) is looking to be replaced by VoIP. VoIP is short for Voice over IP. VoIP is the routing of conversations over an IP network or the Internet. VoIP uses a packet-switched network instead of the circuit-switched voice transmission lines used by traditional telephone networks. VoIP does not need an Internet connection to work. A company that has a LAN connection with all of its computers can utilize VoIP technology. VoIP is a great technology, but has a variety of issues...

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