Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received. In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service...

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What's The Story With VoIP?

James Johnson

Unless you've been residing in a cave for the last couple of years, you've probably at least heard the word "VoIP" even if you didn't realize what all the excitement is about.

VoIP stands for "Voice over Internet Protocol" and it's going to change the way you think about making long distance phone calls. Basically, VoIP technology turns analog audio signals (like the sounds you hear when talking on your regular telephone) into a digital signal (which is then transmitted over the Internet.) So why is VoIP revolutionizing the industry? Because it means that by acquiring your hands on some of the free software that's available right now, you can totally bypass your telephone company, and start making long distance phone calls for free!

Here's what's got the phone companys buzzing: This revolutionary technology has the ability to completely change the phone system of the entire world! Maybe you've seen television commercials for one of the pioneers of VoIP - Vonage. Vonage brands itself as the "broadband telephone company", and offers enticing perks to customers who switch to its service, like low-cost 800 numbers, very cheap international rates (fees are waived from the American to Canada, and how about .03 cents a minute to call Paris?) But Vonage isn't the sole company who is interested. AT&T is setting up VoIP calling in many areas of the U.S. and there are more major players on the scene as well, such as Skype, who is relying on viral advertising to get the word out.

One of the really interesting thing about VoIP is that there's not just one way to make a call. There are actually three:

ATA - is the most commonly used VoIP method right now. Using the ATA (analog telephone adaptor), you connect your regular telephone to your computer or Internet connection. The ATA is an analog-to-digital converter and it takes the analog signal from your phone and converts it into digital data and transmits it over the Internet.

This is how Vonage does it, and AT&T 's CallVantage will be doing it. The ATA is free with their services. And utilizing an ATA is so simple that anyone can do it. Open the box, plug the cable from your phone into the ATA instead of the wall socket, and you're set. Based on your computer, and where you live, and what type of Internet connection you have, you might have to also install the software onto your computer, but even my grandmother knows how to do that these days.

IP Phones - They look just like the phones we're used to. They have a handset, cradles and buttons. But an IP phones use an RJ-45 Ethernet connector instead of the standard RJ-11 phone connectors. It connect directly to your router and all the hardware and software is already built inside to handle your IP calls. Look for Wi-Fi IP phones to be available in the near future, which will allow you to make VoIP calls from any Wi-Fi spot. (Can you see the power of that? Just take your IP phone with you when you travel, and stop in at any Internet café, hotel or other location where you can use your Wi-Fi laptop, and you can "phone home" wherever home happens to be!

Computer-to-Computer. This is arguably the easiest way to use VoIP. Not only do you not have to pay for long distance calls, there are several corporations that are offering free or low-cost software right now for you to make use of the VoIP technology. All you need is the software, a microphone, speakers a sound card and a broadband or cable DSL Internet connection, and your loved ones sound as if they're in the next room. And, except for your normal monthly ISP fee, there is no charge for any computer-to-computer call...no matter how far.

And guess what? Chances are, you've already been using the VoIP technology without even being aware of it, any time you've made a long distance telephone call recently. Many of the major phone companies are already applying VoIP technology to reduce their own bandwidth . It's a simple matter of routing thousands of phone calls through a circuit switch and into an IP gateway. Once received on the other side of the gateway, the calls are decompressed, reassembled and routed back to a local circuit switch.

IP telephony is the wave of the future. It makes sense in terms of ROI, from both an economic and infrastructure point of view. It may take some time, but sooner or later all of the current circuit-switched networks that are in use now will be replaced by packet-switching technology. More and more businesses are already installing VoIP systems. And as the technology makes our way into our everyday language our lives, and our homes, it will continue to grow in popularity.

According to Forrester Research, they predict that nearly 5 million U.S. households will have VoIP phone service by the end of 2006. The 2 biggest benefits for home users so far are price and flexibility.

There are some advanced features that make VoIP something worth looking into. With some carriers, you can set up call-filtering options, and actually have some control over how calls from certain numbers want to be handled. For example, you can: ˇ Forward the call to a particular number ˇ Send the call directly to voicemail ˇ Give the caller a busy signal ˇ Play a "not in service" message ˇ Send the caller to a funny rejection hotline

With most VoIP services, you can also check your voice mail on the Internet, or attach messages to an email that is sent directly to your computer or handheld. (By the way, if you're interested in any of these features, not all VoIP companies are created equal, so do a little looking around first, because prices and services do vary).

The second benefit that makes VoIP so attractive for home and small business users is the flexibility. Using VoIP you can make a call anywhere you can get broadband connectivity. Since the IP phones or ATAs broadcast information over the Internet, they can be administered by any provider. For business travelers, this means they can take their phone or ATA with them on the road, and never miss a home phone call!

In a way, VoIP is just a "better mousetrap." But it looks like it's one mousetrap that's here to stay.

About the author:
James Johnson the author of this article discovers and presents information so you can become more knowledgeable in the subjects you are searching for. I hope you find this article helpful. More information on VoIP is available at VoIP Service Provider or http://1st-in-voip.info


Pros And Cons Of Getting VOIP Right Now

You have a telephone, right? You have a computer, right? You want to save money, right? BAM, you are a VOIP (Voice Over Internet Protocol) candidate. It is inevitable that VOIP will replace traditional telephone service at some point. The only question is when should you jump in? VOIP is quickly becoming more reliable and receiving wider acceptance. In fact, phone companies are already taking advantage of the technology to provide cheaper long distance rates. Like any emerging technology, however, there are kinks in the system that are still being worked out. Advantages VOIP has many advantages...

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The latest information and news on VoIP:

Google
Fring spiffs up VoIP app for Windows Mobile (CNET)
Mobile VoIP company Fring adds a number of advanced features to its Windows Mobile app, including file transferring.
Mumbai gunmen used U.S. VoIP service to talk to their superiors during their ...
A U.S. VoIP phone service kept one of the terrorists who carried out deadly attacks in Mumbai, India, in November in touch with his handlers based in Pakistan, according to reports describing a dossier of evidence compiled by Indian officials.
SDK helps developers VoIP-enable Pocket PC applications. (ThomasNet)
VoIP EVO SDK for Pocket PC contains C-API DLL and COM control of VoIP EVO client that can be used from any programming language C++ and .NET Compact Framework. It comes with Windows as well Linux server (running as service), and enables VoIP conferencing with crystal clear sound for both low and high-bandwidth users (Speex Codec). Supported development environments include Visual Basic .NET, ...
FXO Chipset enables backup of VoIP traffic. (ThomasNet)
Comprised of FX1000 system control interface and FX1041 data access arrangement codec, LSI(TM) FX1000 foreign exchange office chipset enables connections between IP applications such as media gateways and VoIP devices and conventional analog lines. Solution provides Internet-based communications services with backup or alternate routing over PSTN, resulting in integrated communications services ...
Motorola Combines WiMax, WiFi, Ethernet, VoIP In One Device (InformationWeek)
The Motorola wi4 WiMa CPEi 775 will be available only to carriers initially and will not be offered for retail markets.
VoIP: Beyond the Status Quo (CircleID)
On New Year's Eve 2008 I felt compelled to respond to the stories being written about the Death of VoIP which lead to my recent blog post: VoIP is NOT Dead!
ESS Technology Announces World?s First VoIP Single-Chip Solution to Embed Two...
ESS Technology, a leading provider of high performance audio/video solutions, today announced the ES9701 as the newest member of its VoIP product line. First in the industry to embed two Subscriber Line Interface Circuits (SLICs) and an Ethernet switch, the ES9701 brings the highest integration and lowest bill of materials to consumer VoIP adapters and IP phone applications.
Mumbai gunmen used US VoIP service (ARNnet)
Indian dossier says handlers used a virtual phone number provided by service provider CallPhonex to call a cell phone used by one of the terrorists in Mumbai.
Truphone adds Skype, Twitter to iPhone client (CNET via Yahoo! News)
The Internet telephony company Truphone has turned its client for the iPhone and iPod Touch into an aggregator for a range of popular VoIP and instant-messaging applications.
ESS Technology Announces Worlds First VoIP Single-Chip Solution to Embed Two ...
FREMONT, Calif.----ESS Technology, a leading provider of high performance audio/video solutions, today announced the ES9701 as the newest member of its VoIP product line. First in the industry to embed two Subscriber Line Interface Circuits and an Ethernet switch, the ES9701 brings the highest integration and lowest bill of materials to consumer VoIP adapters and IP phone applications.

Simple Strategies for VoIP Implementation

Business managers and owners are looking at new ways to stay ahead of the game. Current ads promise that IP Telephony is the answer to many of today's business dilemmas. While technology can be used to enhance a business model, technology for technology sake is never the answer. If it has been determined that IP Telephony is one of the tools to boost productivity and customer service; there are ways to purchase that technology. Years ago, many businesses utilized Centrex lines to reduce large capital expenditures for telephone equipment. This meant that the business kept no main telephone equipment...

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